The most common questions we get

Frequently Asked Questions

Resale can feel like a big leap for brands — we get it. That’s why we’ve put together answers to the most common questions and concerns we hear from our partners.

Technology & Integrations

We collect our own data through multiple public sources, including scraped listings (date and price), horizontal price and brand data,  and our own marketplaces where we have full visibility. Pricing is updated daily.

We integrate with Shopify, Centra, Magento, and custom setups.

Yes. The toggle is fully customizable. It can be chosen to be portrayed on certain items only.

Onboarding & Support

On average, 5-7 days after we receive tech access. If you opt for a marketplace setup: it typically takes a few additional days to set up and customize your storefront.

Brandback provides full customer support for resale orders, returns, and logistics, alongside dedicated account management for brands.

Resale shouldn’t add more burden to already lean e-commerce teams. Brandback is designed as a light-touch solution that integrates smoothly into your existing operations. Setup is simple, ongoing management is minimal, and our team provides support so you can focus on growing your core business while still capturing the benefits of resale.

Sales & Impact

Typically within weeks — similar vendors saw measurable conversion increases within the first months. Reference case studies are available.

We validate impact with randomized A/B tests:
50% of customers see the regular website.
50% see Brandback embedded.

Results show higher purchase likelihood when Brandback is active.

For luxury and premium brands, brand control is non-negotiable. Brandback provides white-label resale experiences that keep the look and feel entirely on-brand. We also help enforce quality standards through authentication, condition checks, and curated presentation — so your resale channel feels just as premium as your primary retail experience.

Operations

We partner with verified warehousing and logistics providers who authenticate, clean, and package items. The cost will vary depending on the item.

Yes — Brandback can integrate resale purchases into your existing loyalty and rewards programs.

We currently support the EU and the UK.

Yes. The marketplace works independently of the toggle. For example, any item can be listed, regardless of when or where it was purchased.

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